Refund policy
1. LEGAL NOTICE
Website: www.rovelo.store ("the Site")
Trading name: Rovelo
In accordance with Spain's Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), the following information identifies the owner of this website:
- Owner (natural person / sole trader): Manuel Valls Pruna
- National ID (DNI): 42253358N
- Registered address: Calle Alcalde Antonio Martín López, nº4, Bloque 2, 2ºC, 35100 Maspalomas, Gran Canaria, Canary Islands, Spain
- Contact email: turbobreezeoficial@gmail.com
1.1 Activity. Rovelo operates an online store selling products to consumers, primarily in the United Kingdom.
1.2 Intellectual property. All content on this Site — text, graphics, logos, images, and software — is owned by Manuel Valls Pruna or used under licence, and is protected by Spanish and international intellectual property law. Reproduction, distribution, or public communication of this content without prior written authorisation is prohibited.
1.3 Liability. The owner is not liable for interruptions, errors, or malfunctions of the Site caused by force majeure, third-party actions, or factors beyond reasonable control. The owner does not guarantee the absence of viruses or other harmful elements, although reasonable technical measures are applied to prevent them.
1.4 Links to third-party sites. This Site may contain links to external websites. The owner has no control over, and assumes no responsibility for, the content of third-party sites.
1.5 Governing law and jurisdiction. This Legal Notice is governed by Spanish law. Any dispute will be submitted to the competent courts, without prejudice to any mandatory consumer-protection rights you have under the law of your country of residence.
2. PRIVACY POLICY
2.1 Data controller. Manuel Valls Pruna, trading as Rovelo, Calle Alcalde Antonio Martín López, nº4, Bloque 2, 2ºC, 35100 Maspalomas, Gran Canaria, Spain — turbobreezeoficial@gmail.com — is the controller responsible for your personal data.
2.2 What data we collect
- Identification and contact data: name, shipping/billing address, email, phone number.
- Order data: products purchased, order value, payment method (we do not store your full card details).
- Technical data: IP address, browser type, device information, collected via cookies (see our Cookie Policy).
- Communications: messages you send us via email or contact forms.
2.3 Why we process your data
| Purpose | Legal basis |
|---|---|
| Process and deliver your order | Performance of a contract |
| Respond to customer service queries | Performance of a contract / legitimate interest |
| Send marketing communications | Consent (you can withdraw at any time) |
| Prevent fraud and comply with legal obligations | Legal obligation / legitimate interest |
| Website analytics and ad measurement | Consent (via cookie banner) |
2.4 Who we share your data with
- Logistics and fulfilment providers, to deliver your order, including partners located outside the EU/UK as part of our international supply chain.
- Payment processing providers.
- Website hosting, analytics, and advertising service providers integrated into the Site.
- Public authorities, where required by law.
We do not sell your personal data to third parties.
2.5 International data transfers. Because our supply chain involves partners outside the European Economic Area and the UK, some of your data (typically your name, address, and order details) may be transferred internationally for delivery purposes. Where this happens, we rely on the safeguards required by applicable data protection law.
2.6 Data retention. We keep your data only as long as necessary for the purposes above, and in any case for the periods required by tax and commercial law (generally up to 6 years for invoicing records under Spanish law).
2.7 Your rights. You have the right to access, rectify, erase, restrict, or object to the processing of your data, and to data portability. To exercise these rights, contact us at turbobreezeoficial@gmail.com. You also have the right to lodge a complaint with:
- The Spanish Data Protection Agency (AEPD, www.aepd.es), and/or
- The UK Information Commissioner's Office (ICO, www.ico.org.uk), if you are a UK resident.
2.8 Children. This Site is not directed at individuals under 16, and we do not knowingly collect their data.
2.9 Changes to this policy. We may update this policy from time to time.
3. COOKIE POLICY
3.1 What are cookies. Cookies are small text files stored on your device when you visit our Site, used to make it function properly, remember your preferences, and understand how the Site is used.
3.2 Types of cookies we use
| Category | Purpose | Can be disabled? |
|---|---|---|
| Strictly necessary | Cart, checkout, security | No — required for the Site to work |
| Performance/analytics | Measure traffic and usage | Yes, with consent |
| Advertising/marketing | Measure and personalise ads | Yes, with consent |
| Functional | Remember preferences | Yes |
3.3 Managing cookies. When you first visit the Site, a banner lets you accept or reject non-essential cookies. You can also change or withdraw your consent at any time through your cookie preferences, or by adjusting your browser settings to block or delete cookies.
3.4 Third-party cookies. Some cookies are set by third parties (analytics and advertising providers) and are governed by their own privacy policies.
4. TERMS AND CONDITIONS OF SALE
4.1 Scope. These Terms govern all purchases made on www.rovelo.store, operated by Manuel Valls Pruna (details in our Legal Notice). By placing an order, you accept these Terms in full.
4.2 Products and prices. Prices are displayed in the currency shown at checkout and are correct at the time of publication, except in cases of obvious error. We reserve the right to correct pricing errors before an order is confirmed. Product images are illustrative and may differ slightly from the item received.
4.3 Orders. A contract is formed once you receive our order confirmation email. We reserve the right to refuse or cancel an order (e.g. stock unavailability, pricing error, suspected fraud), in which case you will be fully refunded.
4.4 Payment. Payment is made via the methods offered at checkout and processed securely by our payment provider; we do not store your full card details.
4.5 Shipping and delivery.
- Estimated delivery times are shown at checkout and may vary by destination.
- Products may be shipped internationally as part of our fulfilment process; delivery times can be affected by customs processing.
- Important for UK orders: parcels sent from outside the UK may be subject to import VAT and/or customs handling.
- Risk passes to the customer upon delivery.
4.6 Right of withdrawal / cancellation and returns
- EU customers: you may cancel your order within 14 calendar days of receipt, without giving a reason, under the EU Consumer Rights Directive.
- UK customers: you have an equivalent 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- In addition, Rovelo offers an extended 30-day return and refund window as a voluntary goodwill policy. Full conditions are set out in our Refund & Return Policy.
4.7 Legal guarantee / conformity. Products must conform to the contract. EU and UK consumers benefit from mandatory legal guarantee rights (non-conformity, repair, replacement, or refund) under applicable consumer protection law, independent of any commercial warranty or the 30-day return window.
4.8 Limitation of liability. To the extent permitted by law, our liability is limited to the value of the order. We are not liable for indirect or consequential losses. Nothing in these Terms excludes liability that cannot be excluded by law.
4.9 Complaints and disputes. For any complaint, contact turbobreezeoficial@gmail.com first. If unresolved:
- EU residents may contact their national consumer arbitration body (in Spain, the Junta Arbitral de Consumo).
- UK residents may contact Citizens Advice or an approved Alternative Dispute Resolution (ADR) provider.
4.10 Governing law. These Terms are governed by Spanish law. This does not deprive you of the protection afforded by mandatory provisions of the law of your country of habitual residence.
5. REFUND & RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at turbobreezeoficial@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at turbobreezeoficial@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom or personalised products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be unworn/unused, with tags, and in its original packaging, and you'll need the receipt or proof of purchase.
United Kingdom 14-day cancellation right
If the merchandise is shipped into the United Kingdom, you have an equivalent right to cancel your order within 14 days of receipt, without giving a reason, under UK consumer protection law. The same conditions above apply for the item's condition.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days.
If more than 15 business days have passed since we approved your return, please contact us at turbobreezeoficial@gmail.com.